Warranties
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At Estefani Leap, we take pride in the quality and craftsmanship of our vases and home dΓ©cor products. This Warranty Policy outlines the coverage and terms of our product warranties.
1. Warranty Coverage
- Estefani Leap products are covered by a limited warranty against manufacturing defects for 90 days from the date of delivery, unless otherwise stated.
- This warranty covers defects in materials or workmanship under normal use and does not cover damage caused by misuse, accidents, or improper handling.
- Cosmetic changes such as scratches, dents, color variations, or natural imperfections are not covered under this warranty.
2. How to Make a Warranty Claim
To submit a warranty claim, please follow these steps:
- Contact our customer support team via email or phone:
π§ Email: support@estefanileap.site
π Telephone: +1 845 313 5008 - Provide your order number, a description of the defect, and photos if applicable.
- Our team will review your claim and provide instructions for replacement or repair.
3. Warranty Limitations
- The warranty is valid only for the original purchaser and is non-transferable.
- It does not cover damage caused by:
- Normal wear and tear
- Accidents, drops, or mishandling
- Unauthorized repairs or modifications
- Estefani Leap is not responsible for shipping costs associated with warranty claims unless the item is defective or damaged upon delivery.
4. Remedies
- If your warranty claim is approved, we will, at our discretion:
- Repair the defective product
- Replace the defective product with a new item of equal value
- Offer a full refund if repair or replacement is not feasible
5. Contact Information
For questions or concerns regarding our warranty, please contact us:
Estefani Leap
π Address: 20 Fanshaw Ave, Yonkers, NY 10705, USA
π§ Email: support@estefanileap.site
π Telephone: +1 845 313 5008