At Estefani Leap, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Refund and Return Policy explains how you can return products and request a refund.

1. Eligibility for Returns

• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Returns must be requested within 30 days from the date of delivery.
• Personalized or custom-made items are not eligible for return unless they arrive damaged or defective.

2. How to Initiate a Return

To start a return, please contact our customer support team with your order number and reason for return:
📧 Email: support@estefanileap.site
📞 Telephone: +1 845 313 5008

Our team will guide you through the return process and provide instructions for sending the item back.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping method to ensure your return is received safely.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Please note that shipping fees are non-refundable unless the return is due to our error (damaged or incorrect item).

5. Exchanges

• Currently, we do not offer direct exchanges. To exchange a product, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at support@estefanileap.site with a photo of the damage.
• We will arrange a replacement or full refund at no additional cost.

7. Contact Information

For any questions or concerns about returns, refunds, or damaged items, please contact us:

Estefani Leap
📍 Address: 20 Fanshaw Ave, Yonkers, NY 10705, USA
📧 Email: support@estefanileap.site
📞 Telephone: +1 845 313 5008